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The Power of Dreams

First yellow leaves cause shivers up my “move” passion and dreams. As little kids, we all got those ridin-swimmin-jumpin-climbin wounds and scarves.
Cycling gives you a unique feeling beyond the frame, cycling in the wild moves your soul and personal, open-minded mobility, a guaranteed freedom. Country/ mountain roads are the best, highways/ freeways are the worst…

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Digital content creation and management – trends, strategy, technology and tools – digital signage, interactive totems and retail kiosks. Coming soon at your favorite Mall.

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Welcome to the social CRM cloud!

Few friends manage their sales transactions, campaigns and lead tracking progression from their smartphones/ iPhone or Android-based PDAs.  Skype and even Seeismic and TweetDeck are main tools – that’s how they like to streamline interaction, maximize sales and customer satisfaction. Most of the folks I meet are happy to practice CRM with their Excel 97 spreadsheet or MS Outlook with Business contact manager. Nostalgic users of ACT, Maximizer or GoldMine lately are moving to online contact managers like SalesNexus and Zoho. For end-customer shops we use efficiently InfusionSoft, customers with bigger shops and several websites/ brands / language version in Europe use Magento with CRM extensions.

SugarCRM led the open-source way in the last 6 years with a flexible one-hat-fits-all solution, yet for huge projects with dozens of users and specific modules with custom workflow you need the enterprise edition or a more sophisticated, yet open platform – we had great experience with the CRM-in-the-cloud platforms VTiger and openCRX. Enterprise-wide multilingual coordination of sales generation, fulfillment, product structuring and pricing, real-time issue tracking and drill-down dashboards with pipelines are not a bread-and-butter task. Which is my favorite CRM beast? Salesforce.com of course, but it comes pricy when you grow, so for SMBs we stick to customized SugarCRM, vtiger or openCRX implementations. What about SAP CRM or Oracle Siebel? They are out of reach for most of the local companies, plus we are fans of scalable platform-independent and vendor-neutral open-source solutions, aren’t we?

CRM is just a database tool to collect, manage and present data to optimize and meet your goals. The software is not the solution – the focused definition and execution of the business strategy and objectives is the roadmap for success. Self-service portal and social marketing integration is much more important than the system itself. There is no “top” or “best” out-of-the-box CRM. As a CRM implementation consultant I always try to understand and help customers to define the brand challenges and strategy, to tailor every aspect of the CRM experience from the start. The right opportunity management solution comes a month later. The perfect – 2 years later. Understanding your own business and introducing features to your staff makes the difference.

Back in 2008, CRM 2.0 was still beta, today it’s a >$3 billion business. More SocialRank than PageRank, more customer insights and social media  analytics than noisy spam. Go social (2 billion web users worldwide) and Mobile (1 billion mobile workforce worldwide).  90% of organizations will support corporate applications on personal  devices by 2014 so grab your iPad or tablet and mash your perfect CRM deck on iGoogle, CoTweet, Pardot, Facebook, Foursquare… you name it. Compose a more experimental, Twitter-like social CRM for emotionally high-touch customer engagement.  See you in Gartner’s Social CRM magic quadrant!

If you have any questions, feel free to comment or contact me. Join the cultural transformation, get closer to the customer and keep walking!

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Top Brands

Every third import in the united European market is suspicious counterfeiting with infringed brand or design rights. The global loss is $30-50m just for one brand and billions per year for the top 5 cosmetic brands, mostly in less developed markets. Seems when your brand is 120 years old and you sell in 210 countries, you have an attractive critical mass to be attacked by counterfeiters, even if your licensee produces the goods in the same Chinese factory where the fake products come from.

What would you do? You develop a brand integrity strategy, you invent optical quality packaging, laser-focused quality control, nanocoatings, sophisticated visible/ invisible color shifting labels, individual 2D barcode tagging, transparent packaging, licensed factories and exclusive authorized distributors. You constantly secure, enhance, deter, partner and do brand ID trainings of law attorneys, National Customs Agency officers, The Border Police, NSCOC (National Service for Combating Organized Crime) agents.

Thanks to Turcu & Turcu law office, we had a chance to meet dozens of brand integrity managers and government, police and customs agents, monitoring and protecting global brands such as Sara Lee, Timberland, Samsung, Epson, Eli Lilly, Nokia, Estee Lauder, Coty Prestige, L’oreal, Lacoste, Chanel, General Motors, Levi Strauss, Puma, Daimler, Adidas, Bvlgari, Harley-Davidson and many others.

Sofia is a part of a worldwide network of administrative and brand integrity investigators and I was happy to see so many fake website knock-downs, seizes, raids and litigation programs. With more than 75 000 annual counterfeiting cases for Europe only, you can be sure that buying a fake Estee Lauder perfume, full of sulfur, ammonia, phosphorus, potassium, titanium and horse/dogs urine as a binder to keep the alcohol and oils, will not be the best bargain to make you girlfriend happy, especially if you don’t wanna see her face and skin burned tomorrow. It’s not only a brand protection or tax/unemployment protection issue; it’s your own health and consciousness.

Keep brandmoving. See ya at the top!

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December was full of rebranding projects. We helped 10 brands – most of which with over a decade of history – to start the New Year with rebranded identity and websites (links and case studies coming soon).
After thousands of answered question concerning their brand strategy, web architecture, site structure, layout, design, content, ranking, long-tail keyword clusters, tags and gadgets…in the end of the day the formula of industry perfection, profit explosion and business optimization is brilliantly simple and repeatable:

   80% quality traffic share
+ 80% customer’s mindshare
= 80% marketshare

Not only to survive, but to grow and thrive the highly challenging “downturn” economy, we need a systematic approach and focus to identify the current values and capitalize on new opportunities, far ahead of the competition.

So, what will work for 2010 is absolutely the same top 10 trends, which worked perfectly in the last 3 years:

Brand strategy – a clear and solid foundation for your sales. Leverage all channels and maximize your current resources and business growth activities with measurable, brand performance metrics.

Innovation – creative thinking, mindmapping, drawing, playing music – one hour a day, away from the stressfull  office meetings and negotiations.

World-class design. Good design means clarity, clearly differentiated value proposition, performance, function and service, sales and trust. Quality in products, customer experience and content is the king. Brand reputation through word-of-mouth – the queen. Satisfied customers – the key to repeat business.

Budget & time to cut operating costs – everything which helps to cut costs and improve performance. Focus on what you do best and outsource the rest. The core fundamentals – strategy, KPI’s and most profitable customers. Outsource areas that are not your business’ core competencies. Let the experts do the work. They are better, faster and more cost-effective.

Digital media as the main channel for reaching your customers. Web & mobile are now mainstream, faster, cheaper and easier to target your perfect customers with immediate, real-time and measurable results.  Forget print and postage delays and fees. Go wireless, invest in digital and grow organic.

Reach the top of the Search. 1.3 Billions of indviduals are searching for a specific need every day. If you are not found by your target audience on the first page of Google, you don’t exist. Being on the top leads to serious sales. Digital users research and digg before they buy. Leverage Web 2.0 tools to allow the customers to engage, share, follow and become fans of the brand. Get the best brand awareness, market research and real-time knowledge about your customers for free! Local or global – search engine optimization and top ranking are sophisticated, time consuming and change on an hourly basis, so better outsource them to an expert.

Build the Brand. Top companies make absolutely certain that brand is a central management principle, the platform on which your customers make their buying decision. Any time  they touch the brand via any channel, it must consistently and credibly communicate its promise and value.

Move to the SaaS cloud, digg the CRM Database. Make sure your have a detailed platform, deeply integrated with all brand channels and Web 2.0 interfaces.The new world of permanently online, social & knowledge hunting communities provides you with endless opportunities.

Leverage the good old analytics – we define and measure progress toward critical organizational goals,  offline and online metrics, established in the strategy. Try and improve – new layouts, design, titles, copy, meta… Only  results matter.

Wherever you are, enjoy your holidays! Cheers for a great 2010!

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Caffeine ranking

Yesterday was the first clear day in a month, clear and sunny enough to dream about snowy peaks, ski vacations, Christmas and presents… after the rain is gone, one can see clearly that we all are eager and busy to update our brand platforms, deeply immersed in Google Wave or Huddle’s tags-based collaboration. The localization of our branding platform in 4 new languages runs well, the last projects for 2009 are polished on a staging server.

Recently some clients of mine have been asking about Google changing the SEO game again, why all their linkbuilding efforts crashed, why strong on-page and off-page ranking factors are so messed and interwoven, why we optimized the websites of 3 direct competitors for top3, do we provide a top3 ranking guarantee – you got the idea.

Well, after the last month updates and Google Caffeine grabbing real-time results twice faster, chances are you are not top3 anymore, your competitors grab the most of the leads (don’t worry – they don’t). With only few organic results showing up above the fold of the browsers, recent changes at Google mean top3 rankings are more valuable than ever, and SEOs will have “few” more Christmas projects.

Crawling deeper, it means that we all need a brand new victory plan for 2010, a platform foundations upgrade, regardless whether to launch a new product, rebrand your company and emerge stronger.

So, get your brand moving again and grow on your global top5 ranking mission. Still I have to admit – there are some brand-building elements, where we have to forget about precise control and “the long-term healthy future” – it’s only the clear facts and the very moment of NOW which exists. The key metrics are still the same – Authority, fresh growing Content and relevant Anchor links. Website growth rate is getting very imporant, as well as organic brand growth.

How much of your time does it take, dear Mr. CBO? An hour to set up the platform, 3 hours to train the co-workers, an hour a day for writing, updates and monitoring, permanent linkbait and snippet links stacking /scultping. Brand-building is a process, not an event.

In the end of the day it gives us 3 sweet competitive advantages to outrank and outperform the competitors: top ranking, brand awareness in thousands of web channels and a brand-crisis proof shield.

So, don’t moan – act now! Fish where the fish are, in the muddy postcrisis waters. Only after that can we escape the “unable-to-stop” collective insanity, visiting dozens of global locations, collecting music, wisdom and tribal art, inspired and creative, full of fresh energy, as in the good old school days.

December is always full with tons of professional SEO webinars and seminars, so I’m looking forward to seeing you there or on our InterNations Christmas party!

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Yes, we should. Some of us create to-do lists, (I prefer to make not-to-do lists), other are permanently writing “business-in-recession” strategies, but do we share our life strategies? Rarely. Are you interested to prepare a life strategy, if you knew how to?

We share those mumble-grumble social network status updates that “it was a great weekend, but now it’s Monday again and I have to wait 340 more days for my next vacation“… but there is no time to think and commit to paper?

Most of my friends from the past have only shorter life horizons because it is difficult for them to look far into the future and predict an outcome.
We didn’t learn why it’s important to create a life strategy at school. It was only “I want it all and I want it now”, or “I’ll be happy if I can afford a beer tomorrow”. Carpe Diem, live in the moment – spontaneous, natural and keep rolling?

Well my friends, I don’t agree. Well-being is the way you want it to be. We should be open to all possibilities and not overlook new opportunities, but how will you  know WHAT’s a new opportunity, if you don’t know where are you going?

A life without a strategy is like a ship without a target and a reason. Your canoe will definitely sail you somewhere, but where you end up may not be where you really want to go. Or the most important part is to live every moment as though the whole world were watching?

Life strategy is not about a boxed career, income, buying a house, getting married, having kids or being self-reliant, financialy self-sufficient entrepreneur, retired as multi-millionaire at 60. It’s about the big idea, HOW to achieve the desired level of freedom, relationships, income, business, emotional and spiritual intelligence, etc.

I’m happy that most of my current friends and contacts have a life strategy. They can share it with a Tim Ferris’ DreamLine or Richard Koch’s ActionPlan in 10 minutes  and we can compare our progress, meeting for monthly happiness plan brainstorms and and shortening the horizon to our goals together.

Do I have one, yes, I wrote one, called Clouds (abstract, but solid foundation of clear life-goals) when I was 15-17 and it’s continually tuned every day, with every new knowledge and experience, tweaked for perfect outcome. Clearly, developing and sharing a life strategy makes a lot of sense and can be useful to all of us, who want to find something to be happy about.

Why? Because we can feel unlimited where we stand, to know that anything that we desire can be ours, that we are eager and full of life, free and fun and easy. Let’s challenge our perception of personal limits and don’t let our dreams stay dreams.

Here are 10 highlights from my mid-2009 life strategy update:

In the second half of 2009 I will:

• Move from doing most of the things to what I do best and let others do the rest. (I can’t be expert on 80 things, just on 20
• Leap-frog my top5 direct competitors in the next 6 months, building and top positioning global brands with higher quality at 70% of the price.
• Increase the quality and reduce the quantity of my relationships and friend-lists by at least 30% for 6 months.
• Decrease compromising my integrity for anything or anybody.
• Decrease the communication and social noise by 60% more in 3 months.
• Say NO politely but immediately 20% more often.
• Stop wasting energy on peripheral issues that cannot yield a payoff no matter the outcome.
• I’ll use pure strenghts and truth instead of trying to make true that which I love or I am weak at.
• Use free will and energy to go ahead and uphill, day after day
• Stop wasting time talking about my plans to others. Give you only 2 minutes to say what you have to say quickly and simply – then we probably stop talk/chat? Zipping the lip.

We have all the time on this planet, but without Destination, Route and Actions, we are going nowhere.  Success is our own damn fault. So work less, succeed more, enjoy more, be more strategy-focused, less tactic-focused,  and let me know what do you think.

The Revolution starts on 1st of July. You are Vellycomed to join.

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Corn Brand wars (1340) proof

Choosing a name for your business, domain and brand is often the single, most critical decision you will ever make. Today it’s very easy to asses a solid, long-lasting, and highly profitable name. Can your brand name hook the brains in your niche? Yes, we all know that it should be intuitive, suggestive, benefit based, semantically short, easy spelled, memorable, sweet sounding, scalable and search-engine-friendly, so you will have a chance to hook them on mnemonics. Now what?

Before and after the launch of Google’s Chrome browser, more and more people love to skip irrelevant search engine results and attempt to reach websites directly by:
- Guessing and typing presumable URL domains
- Typing common brand names
- Using the search phrase suggestion tools in their browser
- Using search trends and social media “hot trends” tools
- Following links on web 2.0 status updates, social and RSS feeds

Sure, over 80% of the traffic still comes from the search engines (presuming the website is search-engine-friendly and optimized) and the first 3 SERP results still get 86% of the traffic for any given phrase, but this trend will change and we do see dozens of exceptions to this rule in our web reports already.

Google’s latest search engine ranking algorithm places Heavy emphasis on Branding, an enormous weight on branded search results. The top in most of our customer’s web analytics reports start with brand names, good brand names, burned, branded and tattooed into the customer’s mind, even in the marketplace.

SEO is not simple as the Florida update anymore. We notice more then 5 changes in Google ranking algorithm every single week. Smart brand’s CEOs and SEOs should incorporate the BRAND as the highest “trustful-content” factor and there are increasingly important signals from Google CEO Eric Schmidt in his recent talk:

“Brands are the solution, not the problem, brands are how you sort out the cesspool, brands are not getting away, it must have a genetic component” he said.

If you love researching and reverse engineering (as I do) you can track the recent changes with hot phrases to see Google’s changes. In most of the cases brands have 7 to 9 of the first page search results for some of the most valuable keywords.

The trend is clear:  Google is promoting brands for big money core keyphrases. Further more Google’s Chrome tracks your behavior and content interaction through Google Accounts/Friends, Google Analytics, Google AdSense, Google DoubleClick/  AdWords, Google Reader, iGoogle, Feedburner, Youtube and other Giant’s channels.

Lately I see hundreds of URLs and company names, which are even hard to spell. If a customer doesn’t  agree on a name/ domain/ identity change, we reject branding or SEO services, due to poor results. It’s not necessary to start your name with a strong-sounding consonants (like the sounds of “D” and “T” in DECART), or set a song-singing rhyme in a combination of suggestive words like in “BrandBuild”, but it helps to emphasis, remember, get huge market and web authority.

The web is a vast wilderness in which your brand message can run in obscurity, so don’t work IN your business every day, work ON your brand equity and awareness and we will see us each other on the top.

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